Privacy Policy — Your Data at viptaka app

For the purposes of this Privacy Policy, the data controller responsible for your personal information is viptaka app ("we", "us", "our", "the Platform"). viptaka app operates the online gaming and betting platform accessible at https://viptaka-app.com and provides its services to adult players located in Bangladesh.

As the data controller, viptaka app determines the purposes for which your personal data is processed and the means by which that processing is carried out. All questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data should be directed to our dedicated support team.

This Privacy Policy applies to all personal data collected through the viptaka app website, through our customer support channels, and through any related communications we send to registered players. It applies to players who have registered accounts as well as to visitors who browse the platform without registering.

viptaka app collects personal data in three primary ways: data you provide directly, data generated automatically through your use of the platform, and data received from third-party verification and payment partners. The categories of data we collect are described in the table below.

Data We Do Not Collect

viptaka app does not collect biometric data beyond identity document photographs required for KYC. We do not collect sensitive personal data relating to racial or ethnic origin, political opinions, religious beliefs, health conditions, or sexual orientation. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected data from an underage individual, that data will be deleted promptly and the account closed.

Every instance of personal data processing carried out by viptaka app is grounded in at least one of the following legal bases. We rely on the most appropriate basis for each specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and viptaka app — i.e., to operate your account, process deposits and withdrawals, record gaming activity, and deliver the services described in our Terms and Conditions. Without this processing, we cannot fulfil your account or provide our services.
• Legal Obligation: Processing required to comply with applicable legal obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) verification obligations, and data retention mandates imposed by applicable law. This applies particularly to identity verification and financial transaction records.
• Legitimate Interests: Processing carried out on the basis of viptaka app's legitimate interests in operating a secure, fraud-free, and commercially viable platform. This includes fraud detection, security monitoring, abuse prevention, and internal analytics used to improve platform performance. Where we rely on legitimate interests, we have assessed that our interests are proportionate and do not override your fundamental rights and freedoms.
• Consent: Processing carried out only where you have provided clear and informed consent, such as receipt of promotional communications or personalised bonus offers. Where consent is the legal basis, you may withdraw it at any time by contacting [email protected] without affecting the lawfulness of processing that occurred prior to withdrawal.

viptaka app uses the personal data described in Section 2 for the following defined purposes. Each purpose is tied to a legal basis set out in Section 3 and a retention period described in Section 7.

• Account Creation and Management: To register your account, authenticate your identity at login, manage your account settings, and communicate essential account-related information such as deposit confirmations, withdrawal notifications, and security alerts.
• Identity Verification (KYC): To verify that you are who you claim to be, that you meet the minimum age requirement of 18 years, and that your payment accounts are registered in your own name. KYC data is also used to satisfy our anti-money laundering obligations.
• Payment Processing: To process deposits from and withdrawals to your verified bKash, Nagad, Rocket, or Upay account, to maintain accurate transaction records, and to investigate and resolve any payment disputes.
• Gaming Operations: To record all betting and gaming activity in your account history, to calculate balances and winnings accurately, to administer bonus awards and wagering requirements, and to provide a verifiable record of all gaming transactions should a dispute arise.
• Fraud Prevention and Security: To detect and prevent fraudulent account activity, multi-accounting, bonus abuse, money laundering, and other forms of prohibited conduct. Technical data such as IP addresses and device identifiers are used to identify suspicious patterns and protect the integrity of the platform.
• Customer Support: To respond to your enquiries, resolve complaints, process account change requests, and manage responsible gaming requests including self-exclusion and deposit limit adjustments.
• Responsible Gaming: To monitor gaming behaviour patterns for indicators of problem gambling, to enforce self-exclusion requests, to administer deposit and loss limits, and to provide players with access to responsible gaming tools and guidance.
• Platform Improvement: To analyse aggregated and anonymised usage data to understand how players interact with viptaka app, identify technical issues, optimise game performance, and improve the overall player experience.
• Promotional Communications (with consent): Where you have opted in, to send you information about promotions, bonuses, new game releases, and seasonal offers relevant to players in Bangladesh. You may withdraw your consent to marketing communications at any time by contacting [email protected].

viptaka app does not sell, rent, or otherwise commercially transfer your personal data to third parties. We share personal data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the described purpose.

Payment Service Providers

To process deposits and withdrawals, viptaka app shares the minimum necessary transaction data with your designated mobile financial service provider — bKash, Nagad, Rocket, or Upay. This sharing is limited to the data required to execute and confirm the specific transaction. viptaka app does not share your full account profile or gaming history with payment providers.

Identity Verification Partners

Where viptaka app uses a third-party KYC or identity verification technology provider to assist with document authentication, your submitted KYC documents and the verification outcome may be processed by that provider on our behalf. Such providers act as data processors under a contractual agreement with viptaka app and are prohibited from using your data for their own independent purposes.

Technology and Platform Infrastructure

viptaka app uses third-party hosting, cloud storage, and content delivery providers to operate the platform. These providers may process data on our behalf as part of delivering their services. All such providers are bound by data processing agreements that restrict their use of your data to the performance of contracted services only.

Game Software Providers

Some games on viptaka app are provided by third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. Game round data — including your player identifier, wager amounts, and game outcomes — is exchanged with these providers in real time to operate the games. This data exchange is necessary to deliver the gaming service. Game providers do not receive your identity documents, payment details, or contact information.

Legal and Regulatory Disclosure

viptaka app may be required to disclose personal data to competent authorities — including law enforcement or financial intelligence bodies in Bangladesh — where required by a lawful order, court direction, or applicable law. In such cases, viptaka app will disclose only the minimum data required to comply with the legal obligation and, where legally permissible, will notify the account holder of the disclosure.

viptaka app uses cookies and similar tracking technologies to operate the platform, maintain your authenticated session, remember your preferences, and collect anonymised analytics data about platform usage. A cookie is a small text file stored on your device by your web browser when you visit a website.

Types of Cookies Used

Managing Cookies

Most web browsers allow you to control cookie settings through the browser's privacy or settings menu. You can choose to block all non-essential cookies, delete existing cookies, or receive a notification before a cookie is stored. Please note that disabling strictly necessary or security cookies may prevent you from logging into your viptaka app account or using certain platform features.

viptaka app does not use advertising cookies, retargeting pixels, or social media tracking scripts. The analytics tools we employ collect only aggregated, anonymised data and do not build individual behavioural profiles for advertising purposes.

viptaka app retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The table below sets out our standard retention periods by data category. Where legal obligations require longer retention, the longer period applies.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Where anonymisation is used in preference to deletion, the resulting data set is used only for aggregated statistical analysis and cannot be used to identify or re-identify any individual player.

As a player whose personal data is processed by viptaka app, you hold the following rights. To exercise any of these rights, please send a written request to [email protected] from the email address registered to your account, including your account username and registered mobile number for identity verification purposes. viptaka app aims to respond to all rights requests within ten (10) business days.

• Right of Access: You have the right to request a copy of the personal data viptaka app holds about you. We will provide this in a structured, commonly used, and machine-readable format where feasible. The first copy is provided free of charge; additional copies within a twelve-month period may attract a reasonable administrative fee.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Account details such as your registered mobile number can be updated through Account Settings or by contacting support. KYC corrections require resubmission of documentation.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent and there is no other legal basis for processing, or where processing has been unlawful. Please note that certain data — particularly KYC records and financial transaction logs — is subject to mandatory retention periods under applicable law and cannot be deleted until those periods expire, even following account closure.
• Right to Restriction of Processing: In certain circumstances, you may request that viptaka app restricts the processing of your data — for example, while the accuracy of the data is being contested, or pending investigation of an objection to processing. During a restriction period, data is retained but not actively processed.
• Right to Object: Where processing is based on viptaka app's legitimate interests, you have the right to object. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests. You may also object to processing for direct marketing purposes at any time, with immediate effect.
• Right to Withdraw Consent: Where processing is based on your consent — such as receiving promotional communications — you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request that your personal data be transferred to you or to another controller in a structured, commonly used, machine-readable format, where technically feasible.

Changes to This Privacy Policy

viptaka app reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, registered players will be notified via the email address on their account at least seven (7) days before the updated policy takes effect. Continued use of the platform after the effective date of a revised Privacy Policy constitutes acceptance of the updated terms. The current version of the Privacy Policy is always available at https://viptaka-app.com/privacy-policy and is dated at the top of the document.