Terms & Conditions — viptaka app User Agreement

These Terms and Conditions ("Agreement", "Terms") are entered into between you ("User", "Player", "you") and viptaka app ("Platform", "we", "us", "our") and govern all aspects of your access to and use of the viptaka app platform, including but not limited to account creation, depositing and withdrawing funds, participating in betting markets, playing casino games, claiming promotional offers, and communicating with the support team.

By completing the account registration process on viptaka app, by clicking any confirmation checkbox that references these Terms, or by continuing to use the platform after being notified of an update to these Terms, you represent and warrant that you have read this Agreement in full, that you understand its contents, and that you agree to be legally bound by all of its provisions.

viptaka app reserves the right to amend, update, or replace these Terms at any time. Where changes are material, registered users will be notified by email to the address on their account. Continued use of the platform following the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree to any updated Terms, you must cease using the platform and may request account closure by contacting [email protected].

To be eligible to register and maintain an active account on viptaka app, you must satisfy all of the following conditions at all times:

• You are at least 18 years of age as of the date of registration and continue to be of legal adult age throughout your use of the platform.
• You are registering as an individual on your own behalf, and not as an agent, representative, or nominee for any other person or entity.
• You are not currently subject to any self-exclusion order, either applied through viptaka app or any other gaming platform, that would prohibit your participation.
• Your participation in online gaming does not violate any applicable law, statute, or regulation in your jurisdiction of residence or location at the time of play.
• You are not a current employee, contractor, director, officer, agent, or close family member of any of the above persons employed by or associated with viptaka app or its affiliated suppliers and technology providers.
• You have not been previously permanently excluded or banned from viptaka app under these Terms or any prior version of them.

Age Verification and KYC

viptaka app employs a mandatory Know Your Customer (KYC) verification process. Before any withdrawal can be processed, you will be required to submit a copy of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), a valid Bangladeshi passport, or a Birth Certificate accompanied by a supplementary photo ID — clearly showing your full name, date of birth, and photograph. Documents must be legible, unaltered, and valid at the time of submission.

viptaka app reserves the right to request KYC documentation at any stage of the account lifecycle, including at the time of registration, prior to processing any withdrawal, upon detection of unusual account activity, or as part of a periodic account review. Failure to provide satisfactory documentation within a reasonable timeframe may result in suspension of withdrawal access or closure of the account.

Any account found to have been registered by or on behalf of an individual who does not meet the minimum age requirement of 18 years will be closed immediately. All deposits will be returned to the originating payment method where technically possible. All wagering activity conducted through the account will be voided and any associated winnings will be forfeited.

Each individual may register and maintain exactly one (1) account on viptaka app. The creation of multiple accounts by the same individual — whether under different names, different mobile numbers, different National Identity Card numbers, different bKash or Nagad accounts, or any other mechanism of circumvention — is strictly prohibited. Where duplicate accounts are identified, all accounts belonging to that individual may be closed, all balances may be forfeited, and any promotional benefits claimed across those accounts may be reclaimed.

Registration Information

During registration, you must provide accurate, complete, and current information including your full legal name as it appears on your government-issued identity document, a valid Bangladeshi mobile phone number, a date of birth, and a secure password. You must update this information promptly if it changes. viptaka app is not liable for account access issues arising from inaccurate registration data provided by the user.

Account Credentials

You are solely responsible for maintaining the confidentiality and security of your viptaka app login credentials, including your username and password. You must not share your credentials with any third party. You must not allow any other person to access or use your viptaka app account. You must log out of your account at the end of each session, particularly when using a shared or public device.

If you believe your account credentials have been compromised or that unauthorised access has occurred, you must notify viptaka app immediately by emailing [email protected]. viptaka app will initiate a security review and may temporarily suspend account access pending investigation. viptaka app is not liable for losses arising from your failure to maintain credential security.

Account Inactivity

An account is considered inactive if there has been no login, deposit, withdrawal, or betting activity for a continuous period of twelve (12) months. viptaka app may notify the account holder of pending inactivity status prior to applying any administrative fee or closure procedure. Inactive account management policies, including any applicable fees, will be communicated to the registered email address on file.

Accepted Payment Methods

viptaka app currently accepts deposits and processes withdrawals via the following mobile financial services available in Bangladesh: bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay (UCB). All transactions are denominated in Bangladeshi Taka (৳, BDT). viptaka app does not accept deposits via international credit cards, bank wire transfers, or cryptocurrency at this time.

Deposit Conditions

• The minimum deposit amount is ৳200 per transaction.
• All deposits must originate from a mobile financial services account registered in the full legal name of the viptaka app account holder. Third-party deposits — meaning deposits from a payment account belonging to a different individual — are not accepted and will be returned.
• Deposits are credited to your viptaka app account balance upon confirmed receipt of cleared funds from the payment provider. In most cases this is instant; delays caused by the payment provider's systems are outside viptaka app's control.
• viptaka app does not charge deposit fees. Fees imposed by your mobile financial services provider are your responsibility.
• viptaka app reserves the right to impose a maximum single-transaction deposit limit and a daily aggregate deposit limit for risk management purposes. Current limits are displayed in the account cashier at the time of deposit.

Withdrawal Conditions

• The minimum withdrawal amount is ৳500 per transaction.
• Withdrawals are processed exclusively to the verified payment account on file for the viptaka app account holder. You may not request a withdrawal to a payment account belonging to a third party or to a different payment account than the one used for your most recent deposit, unless account re-verification has been completed.
• KYC verification must be completed before a withdrawal request will be processed. Accounts with pending KYC documentation will have withdrawal access suspended until verification is complete.
• Standard withdrawal processing time is one (1) to two (2) hours during normal operating hours for fully KYC-verified accounts using bKash or Nagad. Processing times for Rocket and Upay may vary. Withdrawal requests submitted outside of processing hours will be queued and processed during the next available window.
• viptaka app reserves the right to conduct additional verification checks on withdrawal requests exceeding ৳50,000 in a single transaction or ৳100,000 in a rolling seven-day period. Such checks may extend processing time by up to twenty-four (24) hours.
• Funds deposited but not wagered may be subject to a processing review before withdrawal is approved, to ensure compliance with anti-money laundering obligations.

viptaka app offers promotional bonuses, welcome offers, reload bonuses, free-bet credits, and other incentive programmes from time to time. All promotions are subject to specific terms and conditions that are published alongside each offer. In the event of a conflict between the specific promotion terms and these general Terms, the specific promotion terms prevail for that promotion only.

General Bonus Principles

• All bonuses are subject to a wagering requirement, which specifies the number of times the bonus amount (or the bonus plus deposit amount, as stated) must be wagered before the bonus or any winnings derived from it may be withdrawn. Wagering requirements are stated clearly at the time the bonus is offered.
• Bonus funds and real funds are kept in separate balance pools. Wagers are deducted from real funds first, unless the promotion specifies otherwise. Any winnings generated by bonus funds are credited to the bonus balance until wagering requirements are met.
• Not all game types contribute equally to wagering requirements. Typically, slot titles contribute 100%, while live casino table games, sports betting, and crash games may contribute at a lower percentage rate. The contribution rate for each game type is specified in the individual promotion terms.
• Bonuses are available only to players who have not previously claimed the same promotion. Welcome bonuses are available to new accounts only, defined as accounts that have not previously made a deposit on the platform.
• viptaka app reserves the right to withdraw, alter, or cancel any bonus offer at any time and without prior notice where fraud, abuse, or technical error is suspected. Bonuses obtained through fraudulent means will be forfeited in full.
• Bonus credits have an expiry period stated in the individual promotion terms. Unclaimed or un-wagered bonus credits that expire are automatically removed from the account balance.

Bonus Abuse

viptaka app takes a zero-tolerance approach to bonus abuse. Actions that constitute bonus abuse include but are not limited to: registering multiple accounts to claim a first-deposit bonus more than once; using systematic low-risk wagering strategies designed solely to convert bonus funds into withdrawable cash; coordinating with other players to fulfil wagering requirements artificially; providing false information during registration to qualify for a bonus; and exploiting errors in bonus credit systems. Where bonus abuse is detected, all bonuses and any associated winnings will be forfeited and the account may be permanently closed.

By using viptaka app, you agree to the following obligations and confirm that you will not engage in any of the prohibited conduct listed below.

Your Obligations

• Provide accurate, truthful, and complete information at all times, including during registration, KYC verification, and support interactions.
• Maintain the security of your account credentials and notify viptaka app immediately of any suspected breach.
• Ensure that all funds deposited to viptaka app originate from legitimate sources and are not the proceeds of criminal activity.
• Use the platform solely for personal entertainment purposes, and not for commercial purposes or on behalf of any third party.
• Comply with all applicable laws and regulations in your jurisdiction as they relate to online gaming and the transfer of funds.
• Gamble responsibly, set personal limits where needed, and make use of the responsible gaming tools provided by viptaka app.

Prohibited Conduct

• Registering more than one account on the platform.
• Using any form of automated software, bot, script, artificial intelligence tool, or algorithm to place bets or interact with the platform on your behalf without explicit written permission from viptaka app.
• Exploiting software errors, glitches, or display anomalies in any game or the platform itself for financial gain. Any winnings obtained through exploitation of a technical error are not valid and will be voided.
• Engaging in any form of collusion with other players to manipulate game outcomes or betting markets.
• Using the platform to launder money or to facilitate any financial crime.
• Attempting to reverse-engineer, decompile, or tamper with any software, game engine, or security system used by viptaka app.
• Harassing, threatening, or engaging in abusive communication with viptaka app support staff or other platform users.
• Providing false or fraudulent documents during KYC verification.

Closure by the Player

You may request the closure of your viptaka app account at any time by contacting [email protected]. Your request must be submitted from the email address registered to your account and must include your account username and registered mobile number. Upon receipt and verification of the request, viptaka app will process the closure within five (5) business days. Any remaining real-money balance at the time of closure will be returned to your verified payment account, provided all outstanding withdrawal conditions — including KYC completion and any AML review requirements — have been met.

Closure by viptaka app

viptaka app reserves the right to suspend or permanently close any account at its sole discretion in any of the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Discovery that the account holder is under the age of 18.
• Provision of false, fraudulent, or unverifiable identification documents during KYC.
• Detection of multiple accounts registered to the same individual.
• Suspected or confirmed money laundering, fraud, or criminal activity.
• Suspected or confirmed bonus abuse.
• Use of prohibited automated software or exploitation of technical errors.
• Failure to complete KYC verification within the timeframe specified by viptaka app.
• Abusive conduct directed at support staff or other users.

Where an account is closed by viptaka app due to a Terms violation, any remaining balance may be forfeited, particularly where the balance is associated with fraudulent activity, bonus abuse, or funds obtained through prohibited conduct. viptaka app will provide written notification of account closure and the reason for it to the registered email address where reasonably practicable.

Self-Exclusion Closure

Players who wish to close their account as part of a responsible gaming self-exclusion request should refer to the Responsible Gaming section below and contact [email protected]. Self-exclusion closures are handled under a separate process and are subject to the self-exclusion terms described in Section 8 of this Agreement.

viptaka app is committed to providing a safe and responsible gaming environment for all adult players in Bangladesh. We recognise that while the vast majority of players engage with the platform for entertainment without adverse effects, a minority may develop problematic gambling habits. It is our responsibility to provide tools and information to help players maintain control of their gaming activity.

Deposit Limits

Players may set daily, weekly, and monthly deposit limits through their Account Settings after completing viptaka app login. Once a deposit limit is activated, it takes effect immediately. A request to increase an existing limit is subject to a mandatory twenty-four (24) hour cooling-off period before the increase becomes effective. Requests to decrease a deposit limit take effect immediately. These controls are designed to prevent impulsive changes during active gaming sessions.

Time-Out and Self-Exclusion

Players who feel they need a temporary break from gaming may activate a time-out period of 24 hours, 7 days, or 30 days through Account Settings or by requesting it from [email protected]. During a time-out period, the account remains open but cannot be used for deposits, betting, or gameplay. Time-out periods cannot be lifted early.

Players who wish to exclude themselves from the platform for a longer period or permanently may request self-exclusion by emailing [email protected]. Self-exclusion requests are processed within twenty-four (24) hours. Once a permanent self-exclusion is in effect, it cannot be reversed, and the account cannot be reopened under any circumstances. Any remaining real-money balance at the time of permanent self-exclusion will be returned to the verified payment account after standard KYC checks.

Age Verification and Minor Protection

viptaka app strictly enforces the 18+ age requirement. If you are a parent or guardian and suspect that a minor has accessed viptaka app using your account or their own, please contact [email protected] immediately. viptaka app will investigate and take appropriate action, including account closure and return of any deposited funds belonging to the minor.

Limitation of Liability

viptaka app provides its platform on an "as-is" and "as available" basis. To the fullest extent permitted by applicable law, viptaka app excludes all warranties, express or implied, including fitness for a particular purpose. viptaka app shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to loss of winnings, data loss, or service interruption. Nothing in these Terms limits liability for fraud or wilful misconduct on the part of viptaka app.

Governing Law and Disputes

These Terms and Conditions and any dispute arising from your use of viptaka app shall be governed by and construed in accordance with applicable law. Any disputes not resolved through the support process at [email protected] will be subject to the dispute resolution procedure published by viptaka app. Players are encouraged to raise all complaints directly with the support team in the first instance, as most account and payment issues can be resolved promptly through direct communication.

viptaka app maintains full transaction and account activity records. In the event of a disputed outcome or payment, viptaka app's internal records shall be treated as the primary reference. Players may request a copy of their account transaction history by contacting [email protected].